Privacy Policy

This privacy policy sets out how Today’s Dentistry handles your personal information. We do our best to comply with Australian privacy legislation and laws that deal with the management of health records.

We collect, hold, use and disclose personal information for the purpose of letting you know about our products and services. You may receive updates from us from time to time. We do not sell or give away access to the personal information you provide to us.

Contact Us:

Today’s Dentistry

[email protected]

(07) 3263 2677

Staying Anonymous

You can browse this website anonymously. If you identify yourself to us, at that point we will collect your personal information. For example, by booking an appointment through our online booking system, or calling our clinic.

Collecting personal information

At all times we try to only collect the information we need to provide our products and services to you. The main way we collect personal information about you is when you give it to us, for example:

  • when you contact us by phone or email or through our online booking system
  • when you submit information to our website by filling in the contact form
  • when you ask us for access to information we hold about you

You agree that we may keep your personal information for 7 years after your last contact with us if you are an adult, and for a person who was under the age of 18 years at the time of last treatment, up until what would be your 25th birthday.

 

Indirect collection

We aim to only collect information directly from you, however there are circumstances where we may also receive information from other parties, for example:

  • we may receive information about you from a parent, guardian or carer;
  • if you give us permission, we may get information about your paste treatment from My Health Record;
  • if you are receiving treatment from an allied health practitioner, like an orthodontist or doctor, we will

    receive information from that practitioner so that our treatment for you is consistent with their treatment;
  • if you are referred to us by another practitioner, you may give them permission to send us your

    information and we will receive it from them;
  • you may have provided your information to a dental assistant service that conducts initial interviews

    and passes that information on to us before we see you; or there may be circumstances similar to those described above where we receive information about you.
  • We do not actively seek your information from other sources.

 

Personal information of children or people without legal capacity

For children under the age of 18 years we will usually also require the personal information of a parent, guardian or carer who is over the age of 18 years and will discuss the child’s treatment with that person.

Children over the age of 15 years who have their own Medicare card may seek our services without a parent or guardian, provided they can demonstrate a capacity to pay for those services. A child over the age of 15 years may request that we do not provide their personal or health information to a parent or guardian.

For a person lacking legal capacity to give consent for treatment, we will obtain the personal information of the guardian or carer for that person and discuss and obtain consent for treatment with that guardian or carer.

Collecting sensitive information

Sensitive personal information is defined as including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history.

We must collect information about your current health and past treatment so that we can deliver our services to you safely. Some information about your racial or ethnic origin may also be used in ensuring we provide you with safe and culturally appropriate services where possible. We look after sensitive information in a way that is consistent with the requirements of health records and privacy legislation.

Social Networking Services and links to other websites

We may provide links to other websites or use social media services such as Facebook to communicate with the public about our services. These sites have their own privacy policies. When you communicate with us using these services we may collect your personal information. We will only use it to help us to communicate with you and the public. The social media service will also handle your personal information for its own purposes.

Testimonials

As a regulated health profession in Australia, we are not permitted to accept testimonials from you. This does not stop you saying nice things about us on your own social media account or letting your friends and family know about your experience of our services. We simply cannot publish anything you say about our dental services on our website, social media or in any other platform over which we have control.

How we use Cookies and other identifiers

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.

The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our websites to improve your user experience and the quality of our services. We may also use that information to show you advertising about our services. To find out how to opt out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices/.

Security and overseas recipients

Our paper records are only available to your treating practitioner and the administrative staff who support that practitioner. Paper records are stored securely when not in use. Access to our online systems is also limited to your treating practitioner and their dental assistant and administrative support. We use appropriate password protection for our systems.

We rely on third party providers such as document management systems, text messaging services, email services and so on that may be located overseas or may have storage or processing facilities located overseas. Unfortunately, few service providers are able to offer storage facilities located in Australia only. We aim to use only reputable providers who are able to store the information you have provided to us securely.

When you use our services, you agree to the incidental transfer of your data overseas. What this means for you is that your information may be accessible by the agencies of foreign governments where the data is located.

Disclosure

The information that we collect about you is used only for providing you with treatment and keeping you up to date with our services. We do not publish your personal information.

With your permission, we will:

  • upload your treatment and other health information to My Health Record;
  • share your personal information with other treating practitioners;
  • share your personal information with a parent, guardian, or carer; or
  • use your personal information to conduct research.

We may share information with our advisors for the purpose of obtaining their advice about our business, and they will be restricted against using that information for any other purpose. We will disclosure your personal information when legally compelled to do in cooperation with the police, or under subpoena, or otherwise in compliance with Australian privacy law.

If this practice is sold, you will be notified at the last known address (postal or electronic) we have for you in our records, and your personal information will be transferred to the purchaser of the practice. You may also ask us to have your information transferred to another practitioner.

Accessing and correcting your personal information

You may ask us to send a copy of your records to a new treating practitioner.

You may request copies of the information we hold about you. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.

Problems?

If you have any concerns about our use of your personal information, please write to contact us using any of the details set out at the beginning of this privacy policy and let us know what the problem is. We will respond to your concerns within 30 days.

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.

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Today’s Dentistry Terms and Conditions

This website is made available by Todays Dentistry. This website is designed to let you know more about our clinic and our team and provide some general information about our products and services.

By using this website you are agreeing to be automatically bound by these terms and conditions, our disclaimer, privacy policy, and booking and cancellation policy which form the entire agreement between you and us in respect of your use of this website.

We encourage you to carefully read and understand these terms before using the website or any of our services. If you don’t agree, your remedy is to stop using our website.

We may update our terms from time to time and the new provisions will apply from the date they are updated.

 

Feedback, comments or complaints

If you have any questions, please contact us and we will usually respond to all enquiries within two business days.

Contact Us:

Today’s Dentistry

[email protected]

(07) 3263 2677

 

Promoted Services – disclaimer

If we promote third party products or services via our website it is because;

  • we are an authorised supplier of those products or services;

  • we were paid to advertise those products or services;

  • we received support or sponsorship to promote those products or services; or

  • we may gain a benefit from promoting those products or services to you.

  • You must exercise your own judgment based upon your own personal circumstances before purchasing third party products or services.

Links disclaimer

This website may contain links to other websites (Linked Sites). The Linked Sites are not under our control and we are not responsible for the contents of a Linked Site. We are not responsible for any form of transmission received from any Linked Site. Links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website, or any association with its operators.

Copyright, Trade Marks and other Intellectual Property

Imitation is the sincerest form of flattery that mediocrity can pay to greatness.” ― Oscar Wilde

Just because you can see it on our website does not me you can copy it. Today’s Dentistry owns the intellectual property rights in the content of this website or has permission to use or display the material on this website. We make the content available for the personal use of patients or potential patients of our clinic in assessing or using our services.

You MUST NOT use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our website content in whole or in part except as expressly authorised by us.

Permission: You may access, download, or print material from the website for your personal use only. Sharing without prior permission is expressly prohibited. You are not permitted to use our copyright material for commercial profit of any sort. This means you cannot resell our services or copyright material without our express written permission. You agree not to change or delete any copyright or proprietary notice from materials downloaded from this website or any site accessible through this website.

Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to our website content or our intellectual property.

Please contact us on the details above if you require permission to reproduce any of the contents of this website.

The names of actual companies and products mentioned on this website may be the trademarks of their respective owners. Any example companies, organizations, products, people and events depicted on this website are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

 

Copyright infringement

If we believe you have infringed our intellectual property rights, we will contact you and ask you to stop.

If you believe that there is material on our website that infringes third party intellectual property rights, please contact us on the details above with sufficient information to enable us to determine who is the owner of the intellectual property and to form the reasonable belief that there has been an infringement, then we will remove it from our website.

Be aware that you may be subject sued if you knowingly make any misrepresentations when providing information to us about intellectual property infringement.

 

Social Media

If you connect with us on social media we expect you to behalf in a mature and respectful way on our social media pages. We may remove people, posts or comments from our social media pages if, in our sole discretion, we deem the behaviour of that person to be inappropriate. We do not guarantee that we will monitor our social media pages.

Any information you post on social media becomes publicly available, subject to your account privacy settings. We recommend that you be mindful of what personal information you share on our social media pages.

 

Security

We make reasonable efforts to maintain the security of our website. However, we do not guarantee that security. We accept no liability for any computer virus or technological problems arising from your use of our website that we do not intentionally cause or that are beyond our control. You are encouraged to install and maintain up-to-date security software on your computer.

Continuous accessibility to the website is dependent upon third party services. As a result, the website may be inaccessible from time to time.

 

Disclaimer

We do not accept any liability for your use or misuse of our website or website content. Please read our full disclaimer here www.todaysdentistry.info/disclaimer.

 

Limitation of liability

We will not be liable to you or any other person or entity for any damages whatsoever arising as a result of your use of this website in any way, subject to the requirements of Australian Consumer Law.

Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited at our discretion to the provision of those services again, or to a refund equal to the total amount paid by you for the particular services that are the subject of the cause of action, even if those services were provided to you without cost.

This limitation of liability applies to the fullest extent permitted by law and will survive any termination or expiration of this agreement or your use of this website or the services found on this website.

 

Indemnity

 

You agree to indemnify and defend us from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to:

  • your unauthorised use of this website, or products or services included or advertised on this website

  • your breach of these terms and conditions.

Applicable law

This agreement is governed by the laws of Queensland, Australia and you consent to the exclusive jurisdiction and venue of courts in that State or the Federal Courts within Australia, in all disputes arising out of or relating to the use of this website.

You may provide notice to us through the contact us page or otherwise by email addressed to ‘the Practice Manager’ and sent to the email address set out above. We may provide notice to you via email or other electronic means.

Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms of use, including without limitation this paragraph. If you are resident in a jurisdiction where the use of this website is unauthorized, it is your responsibility to stop using this website.

Validity

If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then that provision will be removed and the remainder of the terms and conditions will continue in effect.

End.

Booking and Cancellation Policy

 

How to make a Booking

You can make a booking by calling our clinic or using our online booking system. We may request sufficient personal information from you to set up an account you can login to for making or changing appointments, but also to collect enough personal information to ensure you are booking an appointment with the right practitioner. See our privacy policy https://www.todaysdentistry.com.au/privacy-policy/ for how we manage your personal information.

 

Missed Appointment Policy

Our goal is to provide quality dental care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our practitioners, but our other patients as well. Please be aware of our policy regarding missed appointments.

 

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call us on the number above as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 1 business day in advance. Appointments are in high demand, and your advance notice will allow another patient access to that appointment time.

 

How to Cancel Your Appointment

If you need to cancel your appointment, please call us on the number above during our business hours. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. Please DO NOT attempt to cancel your appointment via email.

 

Late Cancellations/No-Shows

A late cancellation is any cancellation made after 12pm on the day before a morning appointment time, or after 5pm on the day before an afternoon appointment time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient a missed appointment fee.

For new patients’ first appointments, a no show or late cancellation will result in a full charge of the new patient fee.

 

End.

 

Disclaimer

This website is made available by Today’s Dentistry. This website is designed to let you know more about our clinic and our team and provide some general information about our products and services.

 

The website is made available subject to this disclaimer, our terms of use

https://www.todaysdentistry.com.au/privacy-policy/, privacy policy https://www.todaysdentistry.com.au/privacy-policy/ and booking and cancellation policy https://www.todaysdentistry.com.au/privacy-policy/.

 

We aim for our website content to be accurate and up to date but do not accept any responsibility for errors or omissions. We may amend our website content at any time without notice.

 

Nothing on this website is intended to be taken as treatment, advice or diagnosis of your dental or other health needs.

 

You must see a dentist and discuss options for treatment before making a decision about your dental treatment. Always seek the advice of a health care professional for appropriate medical advice.

 

Be aware that any surgical or invasive procedure, such as tooth removal or implant placement, carries risk. You must discuss these types of procedures and their risks with your dentist before undertaking any treatment. 

 

Any case studies included on our website may have been created from a compilation of the circumstances affecting more than one patient and may not apply to your circumstances. 

 

Results achieved with one patient may not be achievable with another patient.

 

Where we have used case studies of real patients, we have first obtained their permission to use their personal information and any associated images.

 

Names may have been changed at the request of the patient.

 

Information which is submitted through our contact and/or enquiry pages on the website will be used subject to our privacy policy for the sole purpose of assisting with your enquiry and providing general information only.

 

End.